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New Delhi Salesforce News and Updates: Week #80


Complete a Learn MOAR Winter ’22 for Admins or Developers trailmix to earn a community badge and a chance to win 1 of 5 Salesforce Certification vouchers (up to $200USD value) by October 31, 2021. Restrictions Apply. See Official Rules below.

What Is Salesforce Content Management System?

We are omni-channel people. Every morning I scroll through Instagram and email. And, more often than not, an eCommerce site or a blog as well. When this experience is seamless, I’m a fan. But, if the email and site are inconsistent, I get frustrated – and I’m not alone. According to our State of the Connected Customer report, 76% of customers expect consistent experiences across departments. Most companies creating, delivering, and personalizing content to their customers with traditional content management systems are ill-equipped. Legacy CMS’s are designed for only a single touchpoint, not an ever-evolving, omni-channel customer journey.

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