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#ImpactSalesforceSaturday:Introduction to Service Cloud

Join us for another #ImpactSalesforceSaturday, a series of online Salesforce Saturday sessions.

We invite all – Developers – Administrators – Group Leaders – Consultants with advanced, intermediate or beginner level knowledge on Salesforce(Sales Cloud, Service Cloud, Pardot, Marketing Cloud, IOT, CPQ, Einstein, etc).


Introduction to Service Cloud  by Khyati Mehta

Date and Time

Saturday, June 19, 2021 , 11:00 AM to 12:00 PM IST

Grab Chance to Win $400 /$200 Certification Voucher

  1. Promote our session on Twitter & LinkedIn with #newdelhisfdcdug, #impactSalesforceSaturday, #talentCentral, @newdelhisfdcdug, @khyatu07, @sushant21791,@atul31gupta .
  2. Participate in our Kahoot Quiz and Winner will get Salesforce Certification Voucher


Speaker: Khyati Mehta

Khyati Mehta
Bio : Salesforce Developer at Cognizant Technology Solutions
4X Salesforce Certified
2X Copado Certified
1X Flosum Professional Certified

Twitter- / @khyatu07
LinkedIn –
Blog Twitter Handle – / @SalesforceAll
Blog Link-

Motto: The motto I live by strongly is “Giving back to the community” in everyway possible


  1.  What is Service Cloud ?
  2. Importance of Service Cloud.
  3. Discussion of its two key features-Omnichannel and Live Web Chats.
  4. Q&A
  5. Kahoot Quiz
  6. Winner Announcement

Session Recording

Session Slide

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